Frequently Asked Questions

Being cancer survivors and caregivers ourselves, each element of KickIt Pajamas is designed with the patient in mind.

• Soft, Breathable Fabrics - modal fabric that is moisture-wicking and helps with temperature regulation to keep patients warm in chilly hospitals or for cooling when the sweats set in from hot flashes or fevers.
• Functional Front Openings - all items feature a wrap, button or zipper front opening to allow for easy dressing during times of limited mobility
• Discreet Internal Drain Pocket Storage - discretely hold medical devices, such as drainage bulbs.
• Snap Sleeves - hospital collection items feature snap sleeves from hand through collar which makes access for medical care simple for both the wearer and the medical staff.
• Adjustable Waistbands - pants have a fold-down yoga waist without any pinching elastic or ties for maximum comfort and adjustability.

Pajamas, Gowns, Dresses and Jackets: Wash cold with like colors. Tumble dry low or lay flat to dry.

Scarf and Socks: Machine wash cold. Lay flat to dry.

We do! Combine any 2 products and receive 10% off, buy 3 or more and get a 15% discount. Bundle and save here.

A typically hospital gown leaves patients feeling exposed and vulnerable. Studies show that wearing your own clothes in the hospital increases your self-esteem and emotional well-being. This is important as good emotional immunity can make you more resilient to anxiety and stress which greatly impacts your physical immune system.

Anyone that has taken a shower, gotten dressed, and put on makeup while having a horrible headache knows that when you look good, you actually feel better. You become prepared, confident and ready to take on the day. Our pajamas, gown, infusion jacket and socks are just that: the armor one needs to feel prepared and kick Cancer’s A$$.

Gowns may be more appropriate for patients with surgical scars or wounds from the waist down, urinary catheters, and patients who are immobile or incontinent.

Pajamas should be appropriate in most other situations. If you find that the item is not right, please return the item, unworn, in the original packaging with their tags for an exchange or refund within 10 days of purchase.

This stylish, cozy, and functional item is perfect for anyone! Our KickIt infusion Jacket is designed for warmth and modesty whether your loved one is being treated in the hospital, at an outpatient center, or convalescing at home. This can be worn over pajamas for those laps around the nurse’s station, in the chilly infusion centers where patients receive their treatment, or even for a quick trip running errands. The soft fabric feels luxurious against the skin, the pockets are a perfect place to store a phone, and the arm construction makes it simple to take on or off even when hooked up to an IV line.

Yes! There may be certain procedures or diagnostic tests that will temporarily require hospital issued attire, but for the majority of cases, wearing your own clothes is permissible and encouraged!

These common gifts, although appreciated, can sometimes miss the mark. Many hospitals do not allow flowers and plants in rooms of cancer patients as they naturally carry pollen and fungal spores which can cause infections in people with weakened immune systems. Scented products like candles, lotions, and powders may increase nausea in chemotherapy patients. Chemo and radiation can also cause tongue and mouth sores, making certain foods unpleasant and even painful.

Recovery at home can still be incredibly tough. KickIt strives to make the experience as comfortable and functional for those recovering, with features such as:

• Soft, Breathable Fabrics - modal fabric that is moisture-wicking and helps with temperature regulation to keep patients warm in chilly hospitals or for cooling when the sweats set in from hot flashes or fevers.
• Functional Front Openings - all items feature a wrap, button or zipper front opening to allow for easy dressing during times of limited mobility
• Discreet Internal Drain Pocket Storage - discretely hold medical devices, such as drainage bulbs.

This stylish, cozy, and functional item is perfect for anyone recovering from surgery who finds themselves needing to return to their "normal" life. Our Kristin Dress is designed for warmth and modesty, with a front zipper for easy dressing during limited mobility, internal pockets for surgical drain storage, and a classic stylish look for wear long after recovery.

KickIt's products are great for individuals recovering at home from a magnitude of different surgeries.

Top Surgeries - If you're recovering from a breast surgery, mastectomy, or other top surgeries, you may want to try our home recovery pajamas (comes in short sleeve and long sleeve)

Hysterectomy, C-Section or Abdominal Surgeries - If you are recovering from a hysterectomy, tummy tuck or other abdominal surgery, you may want to try our fold-down waist pants

Shoulder Surgery - If you are recovering from a shoulder or rotator cuff surgery, you may want to try our wrap shirt with a easy snap closure at the neckline for limited mobility.

Yes! Be sure to include the hospital name, hospital address, patient’s name, and patient’s room number if possible.

At check out, you will have the option to have your items arrived pre-wrapped in a beautiful canvas bag and tissue paper. The tote bag can be reused for laundry or other personal items one may have while hospitalized.

Yes! After you add an item to your cart, you can customize a special gift message on the Shopping Bag page. The gift card is thoughtfully designed to be cherished and used as a bookmark. The message can serve as a touchpoint to inspire and lift spirits over and over again.

You can check the status of your order by clicking on My Account, which is found at the top of our homepage or here.

We try our best to accommodate change requests and cancellations, but we typically ship within 24 hours. Therefore, please email us immediately if you need to make a change and we will try our best to make it happen! You can also reach our shipping department at shipping@kickitpajamas.com. All order changes and cancellations are subject to a $5 fee.

We charge sales tax on all items that are shipped within GA. All other states ship tax-free.

All codes can be entered during the checkout process.

We accept all major credit cards as well as GooglePay, ShopPay and PayPal.

We offer several shipping options via UPS and USPS. Your shipping costs will be calculated at checkout.

We typically ship orders within 1 to 2 business days. Orders placed after 11:00 am ET on Friday will be processed the following Monday. Holidays and special sales may impact fulfillment timing. Your tracking information will be emailed as soon as your order is shipped.

Yes, we ship all over the world via UPS. Your shipping cost will be calculated at checkout. Please note you may be responsible for duties and import taxes once the package reaches your country.

We offer several shipping options via UPS and USPS. The cost will be calculated at checkout.

Yes, we accept returns and exchanges of unworn and unwashed items with the tags on within 30 days of receipt. Please click here to start a return or exchange. to start a return or exchange.

To return an item, please reach us at returns@kickitpajamas.com. Due to the nature of the product, we only accept returns of unworn, unlaundered products with the tags still attached.

If your order is incomplete, incorrect, or damaged, please reach out to us at info@kickitpajamas.com within 10 days of receiving order so we can fix the issue quickly.

For refunds, reach us at returns@kickitpajamas.com.

Possibly. Many HSA/FSA administrators may reimburse recovery garments with a Letter of Medical Necessity (LMN) from a licensed medical provider.

Our recovery-focused products include:

• Hospital Gowns with Snaps
• Robe
• Hospital Pajamas
• Recovery Pajamas (short and long sleeve)
• Recovery Tank Top
• Color Block Shirt with Drain Pockets
• Kristin Recovery Sash Dress

These items are designed with front-open or accessible designs and internal pockets to hold post-surgical drains, which may be considered medically necessary during post-operative recovery depending on your procedure and provider recommendation.

Eligibility is ultimately determined by your benefits administrator, not by us.

HSA/FSA funds can generally be used for expenses whose primary purpose is medical care, including treating or supporting recovery from surgery.

In some cases, recovery garments may be considered medically necessary because they:

• Allow safe access to surgical sites without excessive movement
• Reduce strain or risk of disrupting incisions
• Secure post-surgical drains internally, improving mobility and hygiene
• Support compliance with post-operative care instructions

Because these garments also have everyday uses, they are not automatically eligible—but they may qualify with documentation.

A Letter of Medical Necessity is a written statement from a licensed healthcare provider explaining:

• The medical condition or procedure
• Why a specific product is necessary for treatment or recovery
• The length of time the product is needed

Many benefits administrators require an LMN to approve reimbursement for items that are not automatically considered medical expenses.

Each plan is different. We recommend contacting your benefits administrator directly and asking:

“Do you require a specific Letter of Medical Necessity form for reimbursement, or will a provider’s letter on official letterhead be accepted?”

Some administrators provide their own LMN template, while others accept a doctor’s letter.

A generic letter of medical necessity can be found here.

While exact steps vary by plan, the general process is:

1. Contact your benefits administrator to confirm requirements
2. Ask your medical provider to complete either: Your administrator’s official LMN form, or a general LMN letter
3. Purchase the recovery garment
4. Submit the LMN and itemized receipt for reimbursement

No. Approval depends on:

• Your specific HSA/FSA plan
• Your medical provider’s determination
• Your administrator’s eligibility rules

We cannot guarantee reimbursement, but we’re happy to provide documentation and product descriptions to support your request.

No. A Letter of Medical Necessity must be completed and signed by a licensed medical provider. However, we provide a general LMN template to make the process easier for you and your doctor.